Delete your account
You can delete your ROXER account and its data from inside the app. You do not need to contact us.
In the app
- Open Profile.
- Tap Delete account.
- Confirm.
What gets deleted
- Your profile and sign-in identity.
- Your training profile — race target, goal, training days, equipment, and the details you entered such as age, gender, weekly running volume and recent times.
- Every generated plan, phase, week and scheduled workout, down to the individual prescribed exercises.
- Your workout session history.
- Your notification preferences and any push tokens for your devices.
- Your subscription records on our side, including the purchase events RevenueCat sent us.
Deletion runs on our server, removes the rows outright, and cannot be undone. It is not a soft delete, and there are no scheduled database backups to recover it from.
What does not get deleted
Your subscription is managed by Apple, not by us. Deleting your account does not cancel it — cancel it in Settings → your name → Subscriptions on your iPhone. See the subscription terms.
Apple also keeps its own record of your purchase, which we cannot delete on your behalf.
If you cannot access the app
Email support@getroxer.com from the address attached to your account and we will delete it for you within 30 days.